Protecting the personal and sensitive information of vulnerable young Queenslanders
State Government case study
Evinact was engaged by a Queensland Government department to undertake a series of Privacy Impact Assessments (PIAs) for a new case management system supporting vulnerable young Queenslanders.
The context
As part of its transition to a contemporary case management system, a Queensland Government department needed to assess whether appropriate privacy protections were in place for the collection, use, sharing and management of highly sensitive personal information relating to vulnerable young Queenslanders. Given the nature of the information being handled and the critical services supported by the system, it was essential to ensure privacy risks were identified and addressed early, and that the solution aligned with legislative obligations and privacy-by-design principles.
Evinact was engaged to undertake a series of Privacy Impact Assessments (PIAs) across the new case management solution. The assessments evaluated privacy risks associated with the handling of personal and sensitive information and provided practical recommendations to strengthen privacy protections, support compliance, and ensure privacy, trust and security were embedded into the design and operation of the system.
The method
Evinact developed eight Privacy Impact Assessments (PIAs) for individual system components, together with a whole-of-solution PIA to assess privacy risks across the end-to-end case management environment. Our engagement involved:
- Consulting with business, legal, privacy and technology stakeholders to understand how personal and sensitive information relating to vulnerable young Queenslanders would be collected, used, disclosed, stored and managed.
- Analysing the types of personal and sensitive information captured within the solution, including the purpose for collection, legislative authority, information-sharing arrangements, and privacy implications.
- Assessing how information would be accessed and used, including user roles, access controls, permissions and security measures to ensure information is only available to authorised personnel.
- Mapping high-level data flows across the solution and between internal and external parties to identify privacy risks and potential points of unauthorised access, disclosure or misuse.
- Evaluating the solution’s alignment with privacy legislation, policy requirements and privacy-by-design principles.
- Identifying privacy risks and developing practical mitigation strategies and recommendations to minimise impacts on the privacy, safety and wellbeing of young people whose information is managed within the system.
The impact
As a result of working with Evinact, the department strengthened its ability to protect the privacy and personal information of some of Queensland’s most vulnerable young people. By identifying privacy risks early and embedding privacy-by-design principles into the system design, the department enhanced its compliance with privacy obligations, implemented stronger risk mitigation measures, and established a more robust framework for the secure collection, use, sharing and management of sensitive personal information.
The engagement helped ensure that privacy considerations were embedded throughout the solution lifecycle, reducing the risk of unauthorised access, disclosure or misuse of information while supporting the delivery of critical services to young Queenslanders.
Protecting sensitive personal information is fundamental to maintaining trust in government services. Evinact is proud to have supported the department in establishing stronger privacy safeguards, adapting to evolving digital technologies, and enhancing the protection of the personal information entrusted to it by Queensland’s most vulnerable individuals and families.
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This engagement was originally completed as GWI.
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Data
Governance & compliance
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