Airservices Australia Case Study
Operating Model Development
Airservices Australia provides critical aviation services across a complex national operating environment. As the organisation sought to strengthen how data and information were managed enterprise-wide, it required an operating model that would enable specialist capability, clear accountability and practical support across business functions.
Evinact was engaged to review and redesign the Data and Information Management (IM) Centre of Excellence (CoE) Operating Model, ensuring it aligned with strategic priorities, evolving business needs and major enterprise programs of work.
Airservices Australia employs more than 3,600 people across the country and plays a central role in delivering safe, secure and efficient services to the aviation industry.
As data and information became increasingly important to operational performance, governance and strategic decision-making, Airservices had established a three-year roadmap to uplift capability and maturity across the organisation.
A key priority within that roadmap was ensuring the Data and IM Centre of Excellence could effectively support the wider business through:
• Clear service offerings and responsibilities
• Fit-for-purpose governance and accountability
• Scalable specialist capability
• Stronger coordination across enterprise initiatives
• Consistent knowledge sharing and best practice adoptionTo deliver long-term value, the existing model required review and refinement.
Evinact undertook a structured review of the existing operating model, combining stakeholder engagement with strategic and organisational analysis.
This included:
• Consultation with key stakeholders across Airservices
• Review of corporate strategy, priorities and enterprise programs
• Assessment of current service needs and capability requirements
• Redesign of the CoE operating model to support future-state needsThe updated model defined:
• Core services and future-state capabilities of the Data and IM CoE
• Organisational structure and resourcing considerations
• Roles and responsibilities across the CoE and stakeholder groups
• Delivery model for providing services across the organisation
• Performance measures and accountability settingsThe model was tailored to align with Airservices’ broader strategic direction and information management vision.
The engagement provided Airservices with a clearer and more sustainable model for delivering enterprise data and information management capability.
Evinact delivered:
• A refreshed operating model aligned to strategic priorities
• Clearer delineation of services, roles and responsibilities
• An improved delivery model for enterprise support
• Defined performance measures and governance settingsThis positioned Airservices to:
• Improve operational efficiency
• Strengthen information governance and management
• Support strategic initiatives with data and IM expertise
• Better coordinate data and IM capability across the organisation
• Embed consistent practices and knowledge sharing enterprise-wideThe refreshed model positioned Airservices to deliver more coordinated, accountable and scalable data and information management capability across the organisation.
Ready to turn your evidence into action? Get in touch now.
Get StartedRelated case studies
Department of Defence
Evinact was engaged to develop a structured decision framework that simplified approval pathways, supported lawful decision-making and reduced the risk of inadvertent disclosure.
Commonwealth Scientific and Industrial Research Organisation (CSIRO)
Evinact was engaged to assess current-state capability, identify future service needs and develop recommendations for a more contemporary, digitally enabled RIM function.
Austroads Data Sharing Platform
Evinact was engaged to configure a cloud-based proof of concept platform, run national pilots with local governments, and test how road asset data could be shared, harmonised and used to generate actionable insights at scale.
